How do I reschedule?

Rescheduling through the app is nice and easy.

1. When opening the app with a live order, it should bring you to it straight away however if not, this can be accessed through the order history button.

2. Next to the collection and/or delivery time, there will be an "edit" button. Simply press this to select a new day and time.

3. Once saved, you should receive an Order Update confirmation email with your new times.

Times will lock up 4 hours before you timeslot so you will no longer be able to edit these. If this is the case but you know you will not be home, please contact our Customer Care team via Live Chat or through the app to assist.

Note: We do have a £10 cancellation fee if we arrive within the timeslot but cannot reach anyone at the property.