How do I reschedule? Cancellation fee

Rescheduling through the app is nice and easy, just follow the steps below:

1. From the home screen, tap on the washing machine icon in the top right to access your orders
2. Pick the order you’d like to reschedule, whether it’s at the collection stage or the delivery stage
3. Tap ‘edit’ next to the time/date and select a time that’s better suited
4. Scroll to the bottom and click 'Amend Order'

If you are unable to reschedule through the app or have any issues, then please feel free to get in contact with us, either by email ([e-mail]) or through our Live Chat team. 

The availability of appointment slots is set according to demand in each area, so we do review this on a regular basis. Time slots are scheduled on a first come, first served basis, so some slots may be unavailable due to high demand.

Please note, rescheduling within four hours of your original timeslot will incur a £10 fee.

A £10 fee will also be incurred if we arrive at the provided address but can’t reach anyone at the property, meaning we can’t collect or deliver. The agent will take a photo of the front door/building along with a screenshot of the call attempts made to you. These can be provided to you, upon request.