On occassion, we will receive an item we are unable to clean due a number of reasons. You should receive and Order Update email to confirm the amendment as we will update your order to ensure you arent charged. On delivery, the item will be received with a special tag to give you the full details.
So why wouldn't we clean an item?
Some items are received without a care label and so we cannot be sure of the exact fabrics it is made from. We can most certainly suggest the best way to clean these items however there is an increased risk due to the unknown aspects. If you are happy for us to clean it as we see fit, send it back on your next order and leave a note in the special instructions to give us the go ahead and we would request you waive liability of damage through cleaning.
Some items are received with pre-existing damage which we will make a note of in our system. Cleaning these items can accentuate that damage so we wont want to risk it without your go ahead. If you would like us to clean the item and accept that risk, please send it on your next order and leave a note in the special instructions.