Oh dear! We’re afraid payment failure can happen for a variety of reasons. We’d suggest first checking your payment details within the app are up to date.
If everything seems fine, your card hasn’t expired and you’ve sufficient funds, we’d ask you to contact our Customer Care team via Live Chat or through email@example.com.
When a payment fails, our highly secure system, Stripe, will attempt to take payment at every order stage up to, and including, when the driver begins to deliver your garments. If no successful payment has been made by this point, it will be automatically be deemed a failed delivery.