Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern. In the (very, very) rare event your item is damaged, we have will start an investigation to find out what happened. Please do email firstname.lastname@example.org or contact us on Live Chat to report the issue, with further details and pictures. We will need to arrange a collection for this so it can be inspected at our facility by one of our specialists. Once the item(s) have been collected and inspected, we will provide a report from the investigation.
If we are found liable, we’ll reimburse you in accordance with our compensation policy. Please refer to the T&Cs for more details.