When do you take payment for my order?

We collect payment once we start cleaning your clothes, and by this time you should have already received an order update via email. Payments are processed via the highly secure platform, Stripe.

Please note, you may see two charges to your card – rest assured, the first charge will just be a pre-authorisation ensuring payment is possible. We’ll only take payment once, and any pre-authorisation will be refunded immediately.

Please note, we aren't able to create direct debits or regular orders. All orders will need to be created by the customer through the app.