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Justin

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Latest activity by Justin
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    Justin created an article,

    Where do I see my remaining Pre-paid Credits?

    You can find your remaining pre-paid credits on the app next to the product you already have pre-paid credits for. We have an example below showing 100 Free Hung Shirts in blue. These are your rema...

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    Justin created an article,

    How to add Driver Notes to my Laundrapp order?

    It's really simple. You can add Driver Notes using our app when placing your order and right up to the moment your order is collected, just follow the steps below: From the home screen, tap on the...

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    Justin created an article,

    How to add Cleaning Instructions to my Laundrapp order?

    It's really simple. You can add Cleaning Instructions using our app when placing your order and right up to the moment your order is collected, just follow the steps below: From the home screen, t...

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    Justin created an article,

    I've been charged £1 multiple times!

    The £1 is an authorisation check to verify that the card is valid and the bank will allow payments to be authorised, it is complete by our payment company Stripe once a customer enters their new ca...

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    Justin created an article,

    How do you wash bedding and towels?

    Bedding and towels are typically washed at higher temperatures than general laundry to make them extra soft. After the bedding is cleaned, it is pressed and folded.  For this reason, bedding and to...

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    Justin created an article,

    What's this little sticker you've put on my clothes?

    Here at Laundrapp, some facilities use heat-sealed tags (like stickers) to identify your items. This uses the most advanced technology in the industry to ensure items are safeguarded and tracked in...

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    Justin created an article,

    Where do I get a VAT receipt from?

    Once your order is completed and delivered, we will send you an email with some rewards and other details. At the bottom of this, there will be link to download the VAT receipt.  Please check your ...

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    Justin created an article,

    I have an issue with my order what now?

    The first thing to do is report the issue to our Customer Care Team so we can start to resolve it for you. You can now report any issues/complaints through the app or you can email us at customerca...

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    Justin created an article,

    Do you clean Duvets?

    Yes we do clean Duvets Most types of Duvets are suitable for cleaning and we can clean them all. Please check to see if you Duvet has a care label attached to it. If it does great send it to us and...

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    Justin created an article,

    Why is there extra items added to my order?

    When your Laundry arrives at our facility the first thing we do is check your order. So you may see some updates to your order to reflect what was collected and you will receive an email with these...