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Catalina

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Activity overview

Latest activity by Catalina
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    Catalina created an article,

    Specific items we can/can't clean

    Do you clean pet-related items? We love all furry friends, but unfortunately, we are unable to offer a service for pet-related items as this would cause hygiene issues.   Do you clean underwear? Ye...

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    Catalina created an article,

    Cleaning methods & detergents

    What's the difference between dry cleaning and wet washing? Dry cleaning cleans without water, using a chemical solvent called perchloroethylene (PERC) to remove stains; while the process of wet wa...

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    Catalina created an article,

    Additional services

    Iron-only service   We do offer an iron-only service for shirts in some areas and we’re looking to expand our offering to more locations.   But rest assured, once you’ve typed in your postcode, any...

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    Catalina created an article,

    Quality Guarantee

    All your garments are protected under our 24h Quality Guarantee policy, which means if you’re unhappy with how your items have been cleaned, simply let us know within 24 hours and we can organise a...

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    Catalina created an article,

    Stains on my cleaned items

    We pride ourselves on high-quality cleaning, but unfortunately, some stains are generally tougher to remove than others! And over-application of chemicals can result in damage to the fabric. If you...

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    Catalina created an article,

    Something in my order wasn't cleaned

    If we’re unable to clean your item, you’ll receive an amended order update via email. We’ll put a small tag on the uncleaned item to explain why we were unable to clean. Reasons for not cleaning In...

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    Catalina created an article,

    How do I reschedule?

    Rescheduling through the app is nice and easy, just follow the steps below: From the home screen, tap on the washing machine icon in the top right to access your orders Pick the order you’d like t...

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    Catalina created an article,

    Do you cover my area?

    Click here to check our coverage. All you need to do is enter your postcode, and if we cover your area, you're in!  Not covered? Don’t worry, we’re probably already looking for options in your area...

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    Catalina created an article,

    Can I have two orders at once?

    You can place two orders at once, but we’d recommend you not to schedule these on the same day, as it could cause issues when we’re processing and separating your order at our facility. If you do r...

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    Catalina created an article,

    How do I apply a voucher?

    Easy! Simply input your voucher code at checkout, before tapping ‘place order’. Tip – shake your phone *gently* when you’re in the app and a voucher code box will pop up!